Grievance Redressal
At ICICI Prudential, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. Click here to read our Complaint Handling Process. If you have a grievance, please feel free to:
Call our Customer Care Helpline    OR    Click Here for online submission of your grievance.

You will receive a response within 7 business days of our receiving your communication.

If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Officer,
Ms. Gayatri Nathan (Vice President- Customer Services & Operations)

Click Here to send an e-mail to our Grievance Redressal Officer.

You will receive a response within 7 business days of our receiving your communication.

If you are still dissatisfied with the resolution you receive, you may write to our Senior Grievance Redressal Officer, Mr. Deepak Kinger (Executive Vice President - Legal, Compliance, Secretarial & Internal Audit)

Click Here to send an email our Senior Grievance Redressal Officer.

You will receive a response within 7 business days of our receiving your communication.

If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Committee

Click Here to send an email your Grievance Redressal Committee.

You will receive a response within 7 business days of our receiving your communication.
If after having followed Steps 1, 2 and 3 your issue remains unresolved, you may directly approach the Insurance Ombudsman for redressal. Click here for addresses of the Insurance Ombudsman Offices.