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Service                                                                                                             

Maximum Turn Around Time

 General

Processing of Proposals and Communication of decisions including requirements/ Issue of Policy/ Cancellations

             15 Days                                     

           30 Days

Post Policy issue service requests concerning mistakes/ Refund of Proposal deposits /Non-Claim related service requests.

Life Insurance

Surrender value/ annuity/ pension processing             

Raising claim requirements after lodging the claim

Death Claim Settlement without Investigation requirement

Death Claim settlement / repudiation with investigation requirement

Grievances

Acknowledge a grievance