contacts & support

Policy Holder servicing Turn-Around-Time(as prescribed by IRDA)

Service

Maximum Turn Around Time


General

Processing of Proposals and Communication of decisions including requirements/ Issue of Policy/ Cancellations

15 Days

Obtaining copy of the proposal

30 Days

Post Policy issue service requests concerning mistakes/ Refund of Proposal deposits /Non-Claim related service requests.

10 Days


Life Insurance

Surrender value/ annuity/ pension processing

10 Days

Maturity Claim/ Survival benefit/penal interest not paid

15 Days

Raising claim requirements after lodging the claim

15 Days

Death Claim Settlement without Investigation requirement

30 Days

Death Claim settlement / repudiation with investigation requirement

6 Months

Grievances

Acknowledge a grievance

3 Days

Resolve a grievance

15 Days