What is the Claim process of ICICI Prudential Life Insurance Company?

3 step Claim process:

Step 1

Claim Intimation

Intimate and submit the required set of documents.

Step 2

Claim Processing

Claim assessors will review the documents and guide you throughout the process

Step 3

Claim Decision

Claims team will communicate the decision. Payments will be made through electronic transfer.

How can I file a Claim with the company?

You can file your Claim in any of the following ways:

  • Online Claim intimation*
  • Call us at our 24 x 7 ClaimCare number 1800 266 7766*
  • Visit your nearest ICICI Prudential Life Insurance Branch
  • Email us at lifeline@iciciprulife.com*
  • SMS 'ICLAIM<space>Policy No' to 56767 *

*Kindly note that a claim will be formally registered only after receiving a receipt of written intimation at branch/ Claims Cell.

What documents do I require to file a Claim?

  • To know the documents required to file a Death Claim, please Click here
  • To know the documents required to file a Hospitalization Claim, please Click here

How much time does the company take to settle my claim?

On receipt of all required documents, we settle and communicate decision within 12 calendar days. To expedite transfer of claims proceeds to you, we aim to process most of our payouts through electronic modes.

Turn Around Time ICICI Prudential Life Insurance Co. Ltd. IRDA
Raising Requirements
Non-Early cases
Early cases
8 Days
12 Days
90 Days
15 Days
30 Days
180 Days
*95% of claims are settled within internal timelines.

When is a Claim rejected?

When a fact influencing the underwriter's decision is not disclosed in the proposal, it is termed as "non disclosure". Similarly, withholding information or providing incorrect information while answering questions in the proposal form is "mis-statement" e.g. when an applicant who is suffering from kidney failure answers in the negative to a question on kidney ailment, it is non disclosure of material fact. When an applicant overstates his income, then it is a mis-statement of a material fact. When such non disclosure or mis-statement of material fact is observed, the claim may be rejected

How do I communicate my concerns in connection with a Claim decision?

We have a Grievance Redressal Committee that is chaired by an external member. If you wish to represent your case, you can send a letter addressed to the committee at the address given below:

Grievance Redressal Committee (Chaired by external member)
ICICI Prudential Life Insurance Company Limited
Ground Floor, Vinod Silk Mills Compound,
Ashok Chakravarti Nagar, Ashok Nagar,
Kandivali (East), Mumbai - 400101

Considering all the facts and circumstances, the committee takes a decision on every representation.