contacts & support

Email Us

In the interest of our customer's security, we accept e-mail requests only if they are sent from the secure registered email ID. Hence to enable us to assist you promptly, please write to us from your registered email ID.


Customer/Advisor


If you are an existing customer:
To know more about our policies or for any comments, queries or suggestions about our services and products or our website, please write to lifeline@iciciprulife.com * from your registered Email ID.

Incase you wish to register your New Email ID in our records; you may SMS "EREG " to 56767.
Alternatively, you can also call us on 1860-266-7766 or visit your nearest ICICI Prudential Branch Office.

If you have purchased a policy on our website:
To submit your KYC documents, please upload scanned copies on www.iciciprulife.com/uploaddocs

For any other queries regarding your online application, please write to buyonline@iciciprulife.com * from the email id you entered in the application. Do mention your 10 digit application number in the subject line.


NRI Customers

To know more about our policies or for any comments, queries or suggestions about our services and products or our website, please write to eliteservice@iciciprulife.com * from your registered Email ID.

To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist lifeline@iciciprulife.com & eliteservice@iciciprulife.com by adding them to your address book.


** Whitelisting tells your email client that you would like to receive email from a given sender


Group Customer :

To know more about our group policies or for any comments, queries or suggestions about our services and products or our website, please write to grouplife@iciciprulife.com


Group Annuity Customer :

To know more about your group annuity policy or for any requests, queries or suggestions about our services and products, please write to myannuity@iciciprulife.com


Prospect Advisor :

For an opportunity to become an Advisor with ICICI Prudential, individuals who are graduates and above the age of 25 years can e-mail their resumes to beanadvisor@iciciprulife.com


Prospect Corporate Agency :

For an opportunity to become a Corporate Agent with ICICI Prudential, any company, firm, bank, or financial institutions such as broker, NBFC etc. can send an e-mail to corporateagent@iciciprulife.com