“We believe that every claim is a fulfillment of a promise that we have made to our policyholders. We are committed towards securing the future of your loved ones in a quick and efficient manner.”Thank you so much, I really appreciate your effort and the way you have been co-ordinating for my claim. Your service is really outstanding. It was a heart warming experience for my family at a time of crisis. Lots of blessings and thanking you.”- Mr.Sandeep Bakhshi, MD & CEO- Claimant - Mumbai
ONLINE CLAIM INTIMATION
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Following are the list of documents you will require to raise a Death Claim:
*Kindly note that a claim will be formally registered only after receiving a receipt of written intimation at branch/ Claims Cell.
What documents do I require to file a Claim?
To know the documents required to file a Death Claim, please Click here
To know the documents required to file a Hospitalization Claim, please Click here
How much time does the company take to settle my claim?
On receipt of all required documents, we settle and communicate decision within 12 calendar days. To expedite transfer of claims proceeds to you, we aim to process most of our payouts through electronic modes.
Turn Around Time
ICICI Prudential Life Insurance Co. Ltd.
*95% of claims are settled within internal timelines.
How do I communicate my concerns in connection with a Claim decision?
We have a Grievance Redressal Committee that is chaired by an external member. If you wish to represent your case, you can send a letter addressed to the committee at the address given below:
All required documents should be submitted along with intimation for speedy processing.*Claims intimated through these modes will be considered as verbal intimation.Claim will be formally registered only when written intimation is received at branch or directly at Central Claims team.
The ClaimCare Team scrutinizes each claim in detail. Incase of any pending documents, requirement is raised within 8 calendar days of receipt claim intimation.
Customers are guided throughout the claims process and are updated through:
Priority Claim Desk at our branches
SMS at specified milestones
Requirement / Reminder letters
Claim helpline number 1860-266-7766
Claim experts guide claimants/ beneficiaries individually at each and every step of the claims process through calling, Emails, SMS and Letters.
On receipt of all the required documents, we communicate the claim decision within 12 calendar days, if claim warrants no investigation.
To expedite transfer of claim proceeds, we aim to process most of our payouts through electronic modes. We urge the claimants to avail this facility.
We believe that a hassle free claim settlement is the ultimate service we provide to our customers.
For the list of Network Hospitals for Hospitalization claims, please Click here
A Life insurance plan ensures your family's financial security, even in your absence. Use the Life Insurance Calculator to evaluate Life insurance premiums and learn more about Life Insurance.
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Tax benefits are subject to conditions of relevant sections of the Income Tax Act, 1961 and are subject to amendments made thereto from time to time.