Awards and Accolades
Being recognised for our commitment to our vision
At ICICI Prudential Life Insurance, we are dedicated to achieving excellence in everything we do, and our awards are a reflection of our commitment to customers, innovation, values, and employees.
- 2025
- 2024
- 2023
- 2022
- 2021
- 2020
- 2019
- 2018
- 2017
- 2016
- 2015
- 2014
- 2013
- 2012
- 2011
- Award for ‘Outstanding AI powered business transformation' at the 4th Edition Bharat BFSI Leadership Summit & Awards 2025 organised by Brainalytics
- Award for ‘Best use of emerging technology for customer service' at the 4th Edition Bharat BFSI Leadership Summit & Awards 2025 organised by Brainalytics
- Award for ‘Sustainable Organization of the Year' at the 2nd Edition of Net Zero Summit & Awards 2025 organised by UBS Forum
- Award for ‘Best Use of Data Analytics in Risk Management' at the 2nd Edition Data Analytics & AI Show 2025 organised by Quantic
- Award for ‘Customer Experience Team of the year' at the 19th Edition CX strategy summit & awards 2025 organised by UBS Forum
- Award for ‘CX strategy of the year' at the 19th Edition CX strategy summit & awards 2025 organised by UBS Forum
- Award for ‘Digital Experience strategy of the year' at the 19th Edition CX strategy summit & awards 2025 organised by UBS Forum
- Award for ‘Best use of martech for customer engagement' at the e4m Martech India Awards organised by Exchange4Media
- Award for ‘Best Innovations led by Technology and Insurtech’s' at the 5th ICC Emerging Asia Insurance Conclave organised by Indian Chamber of Commerce
- Award for ‘Best Claims Settlement' at the InsureNext Global Conclave & Awards 2025 organised by Banking Frontiers
- Award for ‘Best Customer Experience Initiative' at the InsureNext Global Conclave & Awards 2025 organised by Banking Frontiers
- Award for ‘Best Life Insurance Product' at the InsureNext Global Conclave & Awards 2025 organised by Banking Frontiers
- Award for 'Life Insurance Company Of The Year' at the 4th Edition Bharat BFSI Leadership Summit & Awards 2025 organised by Brainalytics
- Award for 'Best Customer Service Provider' at the 4th Edition Bharat BFSI Leadership Summit & Awards 2025 organised by Brainalytics
- Award for 'Claims Excellence & Servicing – Life Category' at the Insurance Industry Awards 2023 organised by FICCI
- Award for 'Customer Experience' at the The BFSI Revolution Summit & Awards 2025 organised by Empiric Business Media Pvt. Ltd.
- Award for 'Best Claims Management-Insurance' at the ETBFSI Exceller Awards 2024 organised by ETBFSI
- Award for 'Best Initiative in Digital Customer Experience & Engagement-Insurance' at the ETBFSI Exceller Awards 2024 organised by ETBFSI
- Award for 'Best Learning & Development Program of the Year-Insurance' at the ETBFSI Exceller Awards 2024 organised by ETBFSI
- Award for 'Excellence in User Experience in an app' at the ET Digiplus Awards 2024 organised by ETBrandEquity DigiPlus Fest' 2024
- Award for 'Best-in-class for Tech-enabled Innovation' at the 16th Global aInsurance Summit and awards organised by ASSOCHAM
- Award for 'Best Customer Oriented Insurance Company' at the 16th Global Insurance Summit & Awards organised by ASSOCHAM
- Award for 'Moment of Truth (Life Insurance)' at the 16th Global Insurance Summit & Awards organised by ASSOCHAM
- Award for ‘PTLR Projects - Propensity to Longevity and Risk Model’ at the SKOCH Digital Transformation Awards 2024 organised by SKOCH Digital Transformation
- Award for ‘Best Gen AI use case of the Year 2024’ at the Gen.AI Conclave and Awards organised by UBS Forums
- Award for ‘Best Security Cloud Project of the Year (Life Insurance)’ at the Dine with AlphaSec organised by Technophiles India
- Award for ‘Team of the Year’ at the Great Indian Corporate Communication Leaders’ Summit and Awards organised by Transformance
- Award for 'Digital Insurer Of The Year' at the Insurance Leadership meet 2024 & Excellence awards organised by Assocham
- Award for 'Team Of The Year' at the Insurance Leadership meet 2024 & Excellence awards organised by Assocham
- Award for 'Best Mobile Application (Life Insurance)' at the BFSI Technology Excellence awards 2024 organised by Quantic
- Award for 'Outstanding Customer Service' at the Insurance Asia News Country Awards for Excellence 2024 organised by Insurance Asia News
- Award for 'Best Life Insurer' at the Insurance Asia News Country Awards for Excellence 2024 organised by Insurance Asia News
- Award for 'Most effective ROI Driven Campaign (Upsell Campaign)' at the 2nd edition Pitch BFSI Marketing Awards 2024 organised by Pitch BFSI Marketing Awards
- Award for 'Great Indian ESG Organization of the Year - Insurance' at the ESG & Cleantech Summit and Awards 2024 organised by Transformance Forums
- Award for 'Best ESG report' at the Asia’s Best CSR Practices Award 2024 organised by CMO Asia
- Award for 'Best ESG programme / Practices' at the Asia’s Best CSR Practices Award 2024 organised by CMO Asia
- Award for 'Best Sustainable use of Environmental, Social & Governance (ESG)' at the Asia’s Best CSR Practices Award 2024 organised by CMO Asia
- Award for ‘Best Use of Innovation to Enhance Customer Experience’ at the 17th Edition Customer FEST Leadership Awards 2024 organised by Kamikaze B2B Media
- Award for ‘Best Use of Technology to Enhance Customer Experience’ at the 17th Edition Customer FEST Leadership Awards 2024 organised by Kamikaze B2B Media
- Award for ‘Best Use of Customer Analytics, Insights and Metrics’ at the 17th Edition Customer FEST Leadership Awards 2024 organised by Kamikaze B2B Media
- Award for ‘Best Use of AI in Life Insurance’ at the 4th Edition of Smart CX Summit & Awards 2024 organised by the Brainalytics
- Award for ‘Most Innovative ML Initiative of the Year’ at the 4th Edition of Smart CX Summit & Awards 2024 organised by the Brainalytics
- Award for ‘Best Firms for Diversity & Inclusion in Tech 2024’ at The Rising 2024 event organised by Analytics India
- Award for ‘Customer Service Company of the Year’ at the India Insurance Summit & Awards 2024 by Synnex India
- Award for ‘Customer Experience Team of the Year’ at the India Insurance Summit & Awards 2024 organised by Synnex India
- Award for ‘Best Use of Data Analytics in Customer Insight - Life insurance’ at the Data Analytics and AI Show 2024 by Quantic India
- 'Platinum' Award for the ‘Company's ESG Report FY2023’ with Rank 21st Worldwide at the 2022/2023 Vision Awards from League of American Communications Professionals (LACP)
- Award for ‘Customer Centric Excellence’ at the 7th edition of Business Leader of the Year event by World HRD Congress
- Award for 'India's Best Life Insurance Company for Diversity' at the 7th Annual India’s Best & Emerging Insurance Company Awards by Business Ideas
- Award for ‘India's Best Life Insurance Company for Customer Obsession’ at the 7th Annual India’s Best & Emerging Insurance Company Awards by Business Ideas
- Award for ‘India's Best Life Insurance Company for Claim Management’ at the 7th Annual India’s Best & Emerging Insurance Company Awards by Business Ideas
- Award for ‘Sales Champion’ - Life Insurance (Large) category at the 10th Edition of ET EDGE Insurance Summit and Awards
- Award for ‘Best Technology Enabled Transformation - Runner Up’ at the 15th Global Insurance Summit & Awards by ASSOCHAM
- Award for ’Best Innovation and Diversification – India’ at the 4th Emerging Asia Insurance Conclave & Awards 2023 by Indian Chamber of Commerce (ICC)
- 'Gold' Award for the 'Company’s Annual Report FY2023' at the 2023 Spotlight Awards by League of American Communications Professionals (LACP)
- Award for 'Best Sustainability Report (BFSI)' at the 2nd Edition of India Sustainability Conclave and Awards 2023 from Transformance
- Award for 'Overall Sustainable Performance (BFSI)' at the 2nd Edition of India Sustainability Conclave and Awards 2023 from Transformance
- Award for 'Best Use of Technology in Customer Service (Life Insurance)' at the 4th Annual BFSI Excellence Awards 2023 from Quantic India
- Award for 'Best Transformative Security Initiative (Life Insurance)' at the 2nd Annual Cyber Security Excellence Awards 2023 from Quantic India
- Award for 'Best Sustainability Report' at the '10th Edition of the National Awards for Excellence in CSR & Sustainability' from World CSR Congress
- Award for 'Best Overall Sustainable Performance' at the '10th Edition of the National Awards for Excellence in CSR & Sustainability' from World CSR Congress
- Award for ‘Best Sustainability Report’ from CMO ASIA
- Award for 'Organisational excellence and contribution to the insurance sector' by ASSOCHAM for the Business Intelligence Team of the Company
- Award for 'Most innovative Insurer – Life Category' by FICCI
- Award for 'Excellence in Driving Distribution in Digital' by FICCI
- Award for 'Brand Excellence' by Femina Power Brands
- Ranked 11th and the only one among banks and insurance companies in the '30 Top Corporate Communication Teams' for 2023 by Reputation Today - India’s leading PR and Corporate Communication magazine
- Award for 'Best Use of Mobile to Enhance Customer Experience' at the 16th edition of The Customer FEST Awards 2023
- Award for 'Best Data Enablement Campaign in a Loyalty Programme' at the 16th edition of The Customer FEST Awards 2023
- Award for 'Best Use of Data & Insights in a Transformation Project' at the 16th edition of The Customer FEST Awards 2023
- Award for 'Best Data/Analytics Team of the Year' at the 16th edition of The Customer FEST Awards 2023
- Award for 'Excellence in Financial Reporting' for the year 2021-2022 for the Company’s Annual Report and Financial Statement for FY2022 by ICAI
- Award for 'Corporate Governance' at the Dun & Bradstreet ESG Awards 2023
- Award for 'Excellence in Innovation in Customer Proposition & Experience' at the 14th Global Insurance Summit & Awards by ASSOCHAM
- Award for 'Sales Champion in the Life Insurance – Large' category at the 9th Economic Times Insurance Summit Awards 2022
- Award for 'Best Contact Centre of the Year' at the India Customer Excellence Summit and Awards 2022
- Award for 'Life Insurance Provider of the Year' by Outlook Money Awards 2021 (Awarded in December 2022)
- 'Gold' Award for the 'Company’s Annual Report FY2022' with Rank 19th Worldwide among the entries received by League of American Communications Professionals (LACP) 2022 Spotlight Awards
- 'Silver' Award at The Campaign India PR Award 2022 for the Company’s 'Protect & Save PR Campaign'
- Featured in the '30 Top Corporate Communication Teams' for 2022 by Reputation Today - India’s leading PR and Corporate Communication magazine
- 'Gold' Award in the BFSI category in ET BrandEquity Kaleido Awards 2022 for the Company’s 'Protect & Save PR campaign'
- Award for 'Best Contact Centre' at The Customer Fest Leadership Awards 2022
- The only Indian insurance company to be featured in the list of top 100 companies with 86th rank in 'BW Businessworld - India's Most Sustainable Companies'
- 'Jury' Award for 'Best Innovation and Diversification introduced by a Company' at the 3rd Emerging Asia Awards 2021 by the Indian Chamber of Commerce
- 'Runner-up' Award for 'The Company with the Best Risk Management Strategy (Life)' at the 3rd Emerging Asia Awards 2021 by the Indian Chamber of Commerce
- '2nd Runner-up Award' for 'Best Life Insurance Company of the Year' at the 3rd Emerging Asia Awards 2021 by the Indian Chamber of Commerce
- Award for 'Technology Champion of the Year – Life Insurance' at the Quantic 3rd Annual BFSI Technology Excellence Awards 2022
- Award for 'Tech Innovator Company of the year' at the India Insurance Summit and Awards 2022
- Featured in the 'Top 20 BSE100 Companies with strong Corporate Governance Practices' in a report developed by Institutional Investor Advisory Services India (IiAS) – a proxy advisory firm
- 'Gold' Award for the 'Company’s Annual Report FY2021' by League of American Communications Professionals (LACP) 2022 Spotlight Awards
- 'ET BFSI Excellence Award 2021' for Excellence in Innovation under the category ‘Best Use of Emerging Technology for business growth’ for Humanoid (Voice bot) out calling
- 'Silver' Award in 'Best Mobile App of the Year' for the campaign ‘Customer Mobile App’ in the Velocity Awards 2021
- Award for 'Excellence in Claims and Customer Experience' in Life Insurance category by FICCI
- Award for 'Innovation During COVID-19' in Life Insurance category by FICCI
- Featured in the '30 Top Corporate Communication Teams' for 2021 by Reputation Today - India’s leading PR and Corporate Communication magazine
- Adjudged as one of the winners of 'ET Brand Equity Kaleido Awards 2021’
- Award for 'Product of the Year 2021' in the Life Insurance category for ICICI Pru Guaranteed Pension Plan by Product of the Year (India) Private Limited
- Award for 'Contact Centre of the Year in Insurance' at the 2nd edition of Future of Contact Centre Summit & Awards
- Award for 'Best WFH Programme Design in Contact Centre' at the 2nd edition of Future of Contact Centre Summit & Awards
- Award for 'Customer Centric Innovations in Contact Centre' at the 2nd edition of Future of Contact Centre Summit & Awards
- Award for'‘Best ULIP Policy of the Year' by Business Today Money Today Financial Awards for ICICI Pru Signature
- Award for 'Best Contact Centre' by the Customer Fest Leadership Awards 2021
- Only insurance company to be ranked in the Top 30 of India’s 'Most Sustainable Companies' by Sustain Labs Paris in association with BW Businessworld
- Company’s Annual Report FY2020 was Ranked 52nd Worldwide among the entries received by League of American Communications Professionals LLC (LACP)
- Featured in 'One of the Most Valuable Brands in India' by BrandZ Top 75 Most Valuable Brands 2020 in a study conducted by Millward Brown and published by WPP and Kantar
- Award for 'Claims & Customer Service Excellence' in the Life Insurance category by FICCI
- Award for 'Claims & Customer Service Excellence' in the Life Insurance category by FICCI
- Award for 'Best Alternative or Digital Payments Programme of the Year' by the Customer Fest Leadership Awards 2020
- Award for 'Excellence in Financial Reporting' for the FY2019 Annual Report by ICAI
- 'Gold' Award for the 'Company’s Annual Report FY2019' by League of American Communications Professionals LLC (LACP)
- ‘Gold Award’ for Excellence for the Development of ICICI Prudential Life Insurance Company Annual Report FY2019 from League of American Communications Professionals LLC (LACP)
- Company’s Annual Report FY2019 was Ranked 54th Worldwide among the entries received by League of American Communications Professionals LLC (LACP)
- Featured in 'One of the Most Valuable Brands in India' by BrandZ Top 75 Most Valuable Brands 2019 in a study conducted by Millward Brown and published by WPP
- Award for 'Life Insurance Company of the Year' at the 4th Annual Insurance India Summit & Awards 2019
- Award for 'Best Innovation and Diversification introduced by the Company in a Year' by Emerging Asia Awards 2019
- Award for 'Best Risk Management Strategy of the Year - Life Insurance' by Emerging Asia Awards 2019
- Award for 'Product of the Year 2019' in the Life Insurance category ICICI Pru iProtect Smart by Product of the Year (India) Private Limited
- 'Life Insurance Provider of the Year - Gold Award' by Outlook Money Awards 2018
- Award for 'Best Term Insurance Provider of the Year' for ICICI Pru iProtect Smart by Money Today Financial Awards 2017-2018
- Award for 'Product of the Year 2018' in the Life Insurance category for ICICI Pru Heart/Cancer Protect by Product of the Year (India) Private Limited
- Award for 'Best Customer Orientation in Life Insurance' by Emerging Asia Awards 2018
- Award for 'Best Life Insurance Company of the Year' by Emerging Asia Insurance Awards 2018
- Award for 'Best Growth in Life Insurance' by Emerging Asia Awards 2018
- Award for 'Best Insurance Firm of the Year 2018 – Life Insurance' for the highest Persistency and Claim Settlement Ratio at the Moneycontrol Wealth Creator Awards
- Award for 'Amiable Insurer' in the Life Insurance - Large category for one of the highest Persistency Ratio & Low Grievance Ratio at the 5th Economic Times Insurance Summit Awards 2018
- Award for 'Sales Champion' in the Life Insurance – Large category for Robust and Diversified Distribution Network at the 5th Economic Times Insurance Summit Awards 2018
- Award for 'Life Insurance Company of the Year' by Insurance India Summit & Awards 2018
- 'Certificate of Merit' awarded for FY2018 Annual Report in the Insurance Sector category by the South Asian Federation of Accountants (SAFA)
- Awarded 'ISO 22301:2012 Certificate' for Business Continuity Preparedness to deliver and support insurance products and customer service
- Featured in 'One of the Best Brands in the BFSI sector' by BrandZ Top 50 Most Valuable Indian Brands 2017 in a study conducted by Millward Brown and published by WPP. Ranked as the No. 1 brand in the 'Top Riser' category, that is the brand with the highest increase in Brand Value by BrandZ Top 50 Most Valuable Indian Brands 2017
- Featured in 'One of the Best Brands in the BFSI sector' by BrandZ Top 50 Most Valuable Indian Brands 2016 in a study conducted by Millward Brown and published by WPP
- Award for 'Product of the Year 2016' for iProtect Smart for its innovative features by Product of the Year (India) Private Limited
- Featured in 'One of the Best Brands in the BFSI sector' by BrandZ Top 50 Most Valuable Indian Brands 2015 in a study conducted by Millward Brown and published by WPP
- Awarded '1st Prize for Innovation' at the Qimpro Awards 2014
- Featured in 'One of the Best Brands in the BFSI sector' in BrandZ Top 50 Most Valuable Indian Brands 2014 in a study conducted by Millward Brown and published by WPP
- 'Silver Effie' Award in the Financial Services category for the Brand campaign 'Achche Bandeh'
- Winner of the 'Shared Services in India – Insurance Domain category', at the 2nd Excellence Award and Recognition for Shared Services 2012
- Awards for 'Insurance Company of the Year Award 2011' and ‘Company of the Year Award 2011 - Life Insurance’ at the Indian Insurance Awards
- Award for 'Best Life Insurance Provider - Private' at the CNBC TV18 Best Bank and Financial Institution Awards for FY2011
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