Get the best service quality, easy access to information and effective grievance redressal with us

Our grievance resolution process is carried out by senior officers and we aim to resolve your queries and problems in the fastest and most efficient manner.

You can read more about our grievance redressal policy here.

Submit your concern following the matrix below and we shall respond with a resolution within 15 calendar days.

Level 1

  • Meet the Grievance officer at your nearest ICICI Prudential Life Insurance Branch. Click here for details.
  • You can also write to us from your registered email ID at lifeline@iciciprulife.com
  • Call our Customer Service Helpline number 1860 266 7766 (for calls within India) or +91 22 6193 0777 (for contacting us from outside India) to report your grievance or click here to submit your grievance.

If you are not satisfied with the resolution you receive you may approach Level 2 of the Escalation Matrix.

Level 2

If you are not satisfied with the resolution, you may take your concern to our Grievance Redressal Officer Ms. Ashwini Bondale, Vice President-Customer Service by clicking here. You may write to gro@iciciprulife.com.

If you are not satisfied with the resolution, you may approach Level 3 of the Escalation Matrix.

Level 3

If the resolution is still not up to your expectations, you can approach our Grievance Redressal Committee by clicking here

To submit your written grievance, you can post it to:
ICICI Prudential Life Insurance Co. Ltd.,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025

If your concern remains unresolved, you may approach the Insurance Ombudsman for redressal. Click here to view the addresses of the Insurance Ombudsman Offices. As per the Insurance Ombudsman Rules 2017, a policyholder can approach an Ombudsman only if the value of the claim is less than 30 lakhs.

In case the resolution does not meet your expectations, you may register a complaint at the Integrated Grievance Management System of the Authority.

COMP/DOC/Feb/2020/202/3249

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