Grievance Redressal
Redressal
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+91 80693 85555*
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Level 1
You can now request a call back from our senior executives to address any query regarding your ICICI Prudential Life Insurance policy/application.
Meet the Grievance Officer at your nearest ICICI Prudential Life Insurance Branch. Click here for details.
You can also write to us from your registered email ID at customersupport@iciciprulife.com
Request a Call Back 24/7
Our experts are happy to help you!
Submit Your Concern
If you wish to raise a concern, please type in your details below and we would be happy to assist you.
You may attach your concern details here
Note: Only JPEG, TIFF, PDF formats can be uploaded and file size should not exceed 5MB
Note:
- Our grievance resolution process is carried out by senior officers and we aim to resolve your queries and problems in the fastest and most efficient manner.
- You can read more about our Grievance Redressal Policy here.
- Submit your concern on the matrix below and we shall respond with a resolution within two weeks from the date of registration.
Thank you
Thank you for writing to ICICI Prudential.
A Reference ID: has been assigned to your query and the details of the same will be sent to your email id. We value this opportunity to assist you.
Yours Sincerely,
ICICI Prudential Life Insurance Company Limited.
Call us on 1800 2660 (Toll-Free)
Level 2
Call our Customer Service Helpline number 1800 267 8671 (for calls within India) or +91 80693 85555* (for contacting us from outside India - Charges as applicable) to report your grievance.
If your concern remains unresolved, you may approach our Grievance Redressal Officer by submitting your concern or write to us at gro@iciciprulife.com
Submit Your Concern at Grievance Redressal desk
If you wish to raise a concern, please type in your details below and we would be happy to assist you.
You may attach your concern details here
Note: Only JPEG, TIFF, PDF formats can be uploaded and file size should not exceed 5MB
Note:
- Our grievance resolution process is carried out by senior officers and we aim to resolve your queries and problems in the fastest and most efficient manner.
- Submit your concern on the matrix below and we shall respond with a resolution within two weeks from the date of registration.
Level 3
If the resolution is still not up to your expectations, you can approach our Grievance Redressal Committee by clicking here.
To submit your written grievance, you can post it to:
ICICI Prudential Life Insurance Co.Ltd.,
Unit No. 901A, 901B, 1001A & 1001B,
Prism Towers, Mindspace, Link Road, Goregaon West,
Mumbai - 400104 Maharashtra
If your concern remains unresolved, you may approach the Insurance Ombudsman for redressal. Click here to view the addresses of the Insurance Ombudsman Offices. As per the Insurance Ombudsman (Amendment) Rules 2023, an Ombudsman can award compensation upto ₹50Lakh to the Policyholders.
