Claim Settlement Simple Steps

We settle your claim in 3 quick and simple steps

Step 1 – Claim Reporting

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The first step involves reporting your claims. You can report your claims online, at our branches, at our central office, on our central ClaimsCare helpline, through SMS or e-mail~

Step 2 – Claim Processing

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Our special ClaimCare team will assess your claim, and inform you in case any further documents need to be submitted.

Step 3 – Claim Settlement

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Once your claim is intimated and we receive all the relevant documents, we will settle your claim.^
 

 

 

You can depend on us

We are committed towards fulfilment of our promise to you and your family. We are happy to share that our claim settlement ratio is one of the highest in the industry.

At ICICI Prudential Life, we believe that every claim represents fulfilment of a promise made to our policyholders. We are committed towards securing the future of your loved ones, in a manner that’s quick and efficient. Accessibility, sensitivity and efficiency are the values that drive our claims philosophy.

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Reporting a death claim

Report a claim in case of the unfortunate demise of your loved one. Please click the link below to view the documents required.

view documents for death claims
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Reporting a health claim

Report a claim in case of a medical emergency such as hospitalisation. Please click the link below to view the documents required.

view documents for health claims
Download the ICICI Pru Claim Care newsletter

 

*Claim statistics are for Financial Year 2017-18 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
~Claim will be formally registered after we receive us a written request of your claim at our branch or Claims Cell office.
^Provided no investigation is required.
COMP/DOC/Aug/2018/38/1499.

 

 

 

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As per PMLA (Maintenance of Records) Rules, 2005, customers are now required to update their Aadhaar and PAN with the Insurer. Failure to submit the same within 6 months of issuance of policy will lead to the policy being made in operational by the company till such time that the Aadhaar and PAN are submitted.

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