We settle your claim in 3 quick and simple steps

Step 1 – Claim Reporting

The first step involves reporting your claims. You can report your claims online, at our branches, at our central office, on our central ClaimsCare helpline, through SMS or e-mail*

Step 2 – Claim Processing

Our special ClaimCare team will assess your claim, and inform you within 8 calendar days in case any further documents need to be submitted.

Step 3 – Claim Settlement

Once your claim request is approved and we receive all the relevant documents, we will settle your claim within 12 calendar days.**

You can depend on us

We are committed towards fulfilment of our promise to you and your family. We are happy to share that our claim settlement ratio is one of the highest in the industry.

"At ICICI Prudential Life, we believe that every claim represents fulfilment of a promise made to our policyholders. We are committed towards securing the future of your loved ones, in a manner that’s quick and efficient. Accessibility, sensitivity and efficiency are the values that drive our claims philosophy."

Sandeep Bakhshi

Managing Director and Chief Executive Officer


Reporting a death claim

Report a claim in case of the unfortunate demise of your loved one. Please click the link below to view the documents required.

view documents for death claims

Reporting a health claim

Report a claim in case of a medical emergency such as hospitalisation. Please click the link below to view the documents required.

view documents for health claims


* Please note that your claim will be formally registered only after you provide us a written request of your claim at our branch or Claims Cell office.
**Provided no investigation is required.




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