We settle your claim in 3 quick and simple steps

Step 1 – Claim Reporting

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The first step involves reporting your claims. You can report your claims online, at our branches, at our central office, on our central ClaimsCare helpline, through SMS or e-mail*

Step 2 – Claim Processing

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Our special ClaimCare team will assess your claim, and inform you in case any further documents need to be submitted.

Step 3 – Claim Settlement

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Once your claim is intimated and we receive all the relevant documents, we will settle your claim.**
 

 

 

You can depend on us

We are committed towards fulfilment of our promise to you and your family. We are happy to share that our claim settlement ratio is one of the highest in the industry.

"At ICICI Prudential Life, we believe that every claim represents fulfilment of a promise made to our policyholders. We are committed towards securing the future of your loved ones, in a manner that’s quick and efficient. Accessibility, sensitivity and efficiency are the values that drive our claims philosophy."

Sandeep Bakhshi

Managing Director and Chief Executive Officer

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Reporting a death claim

Report a claim in case of the unfortunate demise of your loved one. Please click the link below to view the documents required.

view documents for death claims
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Reporting a health claim

Report a claim in case of a medical emergency such as hospitalisation. Please click the link below to view the documents required.

view documents for health claims
Download the ICICI Pru Claim Care newsletter

 

* Please note that your claim will be formally registered only after you provide us a written request of your claim at our branch or Claims Cell office.
**Provided no investigation is required.
Comp/doc/Jan/2018/0776.

 

 

 

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© ICICI Prudential Life Insurance Co. Ltd. All rights reserved. Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. Regn. No. 105. CIN: L66010MH2000PLC127837.

Reg. Off.: ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 40391600. Member of the Life Insurance Council. For more details on the risk factors, term and conditions please read the product brochure carefully before concluding the sale.

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As per PMLA (Maintenance of Records) Second Amendment Rules, 2017 dated 1st June, 2017 it has been mandated to collect the Aadhaar and PAN from the client. Failure to submit the same by client within 6 months of issuance of policy or 31st March, 2018 whichever is later will lead to the policy being made inoperational by company till the aadhaar and PAN are submitted.

BEWARE OF SUSPICIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS
IRDAI clarifies to the public that
  • IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums.
  • IRDAI does not announce any bonus. Public receiving such phone calls are requested to lodge a police complaint along with the details of the phone call.
irdai cautions public against spurious calls and FICTITIOUS offers