Claim Settlement Simple Steps

We settle your claim in 3 quick and simple steps

Step 1 – Claim Reporting

The first step involves reporting your claims. You can report your claims online, at our branches, at our central office, on our central ClaimsCare helpline, through SMS or e-mail~

Step 2 – Claim Processing

Our special ClaimCare team will assess your claim, and inform you in case any further documents need to be submitted.

Step 3 – Claim Settlement

Once your claim is intimated and we receive all the relevant documents, we will settle your claim.^



You can depend on us

We are committed towards fulfilment of our promise to you and your family. We are happy to share that our claim settlement ratio is one of the highest in the industry.

At ICICI Prudential Life, we believe that every claim represents fulfilment of a promise made to our policyholders. We are committed towards securing the future of your loved ones, in a manner that’s quick and efficient. Accessibility, sensitivity and efficiency are the values that drive our claims philosophy.


Reporting a death claim

Report a claim in case of the unfortunate demise of your loved one. Please click the link below to view the documents required.

view documents for death claims

Reporting a health claim

Report a claim in case of a medical emergency such as hospitalisation. Please click the link below to view the documents required.

view documents for health claims


*Claim statistics are for Financial Year 2018-19 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
~Claim will be formally registered after we receive us a written request of your claim at our branch or Claims Cell office.
^Provided no investigation is required.

#Day 1 is counted from the day of receiving the last document. All due premiums in the policy must have been paid and the policy must have been active for a continuous period of 3 years. Mandatory document to be submitted at Branch Office before 3pm on a working day- Original policy certificate, copy of death certificate by local authority, Nominee’s current address proof, photo identity proof, Cancelled cheque, Copy of bank passbook, Copy of medico legal cause of death, Medical records (Admission notes, Discharge / Death summary, Test reports, etc.). For accidental death – Copy of FIR, Panchanama, Inquest report, Driving license. Claim documents submitted prior to 3pm will be considered for ULIP policies. Interest will be paid on claim amount for every day of delay beyond 1 working day. Applicable only for non-investigative death claims. Interest shall be at the bank rate that is prevalent at the beginning of the financial year in which death claim has been received. In case of breach in regulatory turnaround time, interest will be paid as per IRDAI regulations.






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