• Existing Customers
  • New Customer
  • NRI Customers
  • Group & Annuity Customers

For service related queries

1860 266 7766

If you are an advisor, please call on 1860 266 7766 and select option 7 on the IVR menu.

IMPORTANT INFORMATION

  • Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
 

Super Features of ICICI Pru App

  • Fingerprint, Face ID & OTP login
  • Freedom to access policy details without network*
  • Multiple policy transactions at a click i.e. policy statements, premium pay-ment, fund switch etc.
  • 24X7 assistance with LiGO
chintamani
Hi, I am LiGo, your service assistant

You may also contact to our Branch representatives for your queries. Click here to view the contact details of the Branch Representative of your nearest branch OR

If you wish to speak with our senior customer service executive, please click here to request a call back.

You can also write to us, click here.

Request a Call Back

Please enter correct policy number
Please enter correct mobile number

By submitting my details, I override my NDNC registration and authorize ICICI Prudential and its representatives to contact me through call, WhatsApp or Email. I further consent to share my information on confidential basis with third parties for evaluating and processing this proposal.
Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Please do not use any country code prefix (e.g. +91)

Frequently Asked Questions

 

Transact Online

 
You can now easily transact and avail services online through below website links

Manage Your Online Account

Login Now
Click here to login using your registered mobile number or email ID.
Change / Set New Password
Click here to change or set new password.

Premium Payment

Pay Renewal Premium
Click here to pay premium
Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
Click here to download premium receipt
Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate

Policy Document

Download Policy Document
Click here to download policy document

Manage Your Funds

Check Fund Value
Login now to check fund value
Download Unit Statement
Click here to download unit statement
Top Up
Click here to top up
Fund Switch/ATP/ATS/CIPS
Login now to switch fund

Update Personal Details

Update PAN
Click here to update your PAN
Update Email/Mobile No./Address
Login now to update your email/mobile no./address details

Policy Servicing

Add/Modify Nominee Details
Login now to add/modify nominee details
View Policy Details
Login now to view policy details

Payout

Electronic Payout Mandate
Login now to check electronic payout mandate
Unclaimed Amount
Click here to view unclaimer amount

Annuity

Annuity Registration
Login now to view annuity registration

To Buy Policies Online

Call on our toll free number 1800 3006 9777.

To know the status of your policy application,
please click here.

Frequently asked question on how to buy online.

 

 

For service related queries

1860 266 7766

Call charges apply. Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).

Please do not use any country code prefix (e.g. +91).

 

 

Give us a call on

+91 22 6193 0777* - Open 24X7 (except national holidays) or

1860 266 7766*(For calls within India)

Meet LiGO – Your digital assistant is at your service 24X7. Click here to chat now.

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
 

Super Features of ICICI Pru App

  • Fingerprint, Face ID & OTP login
  • Freedom to access policy details without network*
  • Multiple policy transactions at a click i.e. policy statements, premium pay-ment, fund switch etc.
  • 24X7 assistance with LiGO
You can also write to us, click here.
 
Get in Touch with us Click here
 

Give us a call on

 
(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 

Send an SMS

 
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).

Financial Services

Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>

Claims

Address claim query
SMS - I claim <PolicyNumber>

Edit Information

Register PAN
SMS - PANC <PolicyNumber> <PANnumber>

Policy Details

Revive lapsed policy
SMS - REVIVE

Assistance

Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV

Products and Feedback

Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
 

Grievance Redressal

For assistance, click here

*First time application has to be connected via internet. After that application can access the data downloaded earlier.

COMP/DOC/Aug/2018/68/1502

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