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Frequently Asked Questions
Transact Online
You can now easily transact and avail services online through below website links
Manage Your Online Account
Login Now
Click here to login using your registered mobile number or email ID.
Change / Set New Password
Click here to change or set new password.
Premium Payment
Pay Renewal Premium
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Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
Click here to download premium receipt
Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate
Policy Document
Download Policy Document
Click here to download policy document
Manage Your Funds
Check Fund Value
Login now to check fund value
Download Unit Statement
Click here to download unit statement
Top Up
Click here to top up
Fund Switch/ATP/ATS/CIPS
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Update Personal Details
Update PAN/Aadhaar Number
Click here to update your PAN/aadhaar number
Update Email/Mobile No./Address
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Payout
Electronic Payout Mandate
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Unclaimed Amount
Click here to view unclaimer amount
Track your application
To know the status of your policy application, please click here
Upload Documents
To upload scanned copies of your documents, please click here
You can also write to us on buyonline@iciciprulife.com or give us a call on 1860 266 7766*
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* buyonline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us. - Please ensure the uploaded file format needs to be one of these PDF .JPEG .TIFF .PNG .TIF .BMP .JPG and within 2 MB size
Get in Touch with us
Give us a call on
+91 22 6193 0777* - Open 24X7 (except national holidays) or
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
For any assistance, just send an email to
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Give us a call on
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
Share your thoughts, queries or feedback on
For assistance and information regarding Group Annuity, email us at
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Send an SMS
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).
Financial Services
Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>
Claims
Address claim query
SMS - I claim <PolicyNumber>
Edit Information
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>
Policy Details
Revive lapsed policy
SMS - REVIVE
Assistance
Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV
Products and Feedback
Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
Grievance Redressal
For assistance, click here
COMP/DOC/Aug/2018/68/1502
