Contact Us
Give us a call on
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
To know the status of your online policy application, write to
For policies purchased from other sources, write to
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* buyonline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
To upload scanned copies of your documents, please click here.
To know the status of your policy application, you can track your application here
Write to Us
Please enter correct policy number
Please select enquiry options
Please enter correct email address
Please enter correct phone number
Please enter date of birth
Please enter comments
Have you seen our online services? Click here to check them out.
Give us a call on
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
Get answers to all your product-related queries at
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Give us a call on
+91 22 6193 0777* - Open 24X7 (except national holidays) or
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
For any assistance, just send an email to
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Give us a call on
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
Share your thoughts, queries or feedback on
For assistance and information regarding Group Annuity, email us at
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Send an SMS
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767
Financial Services
Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>
Claims
Address claim query
SMS - I claim <PolicyNumber>
Edit Information
Register mobile number
SMS - REG <PolicyNumber> <DateOfBirth>
Register email address
SMS - EREG <EmailAddress> <PolicyNumber> <DateOfBirth>
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>
Policy Details
Revive lapsed policy
SMS - REVIVE
Assistance
Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - Advisor
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV
Products and Feedback
Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
Grievance Redressal
For assistance, click here
