• New Customer
  • Existing Customers
  • NRI Customers
  • Group & Annuity Customers
 
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Give us a call onCustomer Support

 
1860 266 7766*
(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* buyonline@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
To upload scanned copies of your documents, please click here.
To know the status of your policy application, you can track your application here
 
Get in Touch with us Click here
 

Give us a call on

 
1860 266 7766*
(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 
Get in Touch with us Click here
 

Give us a call on

+91 22 6193 0777* - Open 24X7 (except national holidays) or

1860 266 7766*

(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 
Get in Touch with us Click here
 

Give us a call on

 
1860 266 7766*
(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To register your new email address to our records, SMS EREG <EmailAddress> <PolicyNumber> <DateofBirth> or call 1860-266-7766 or visit your nearest ICICI Prudential Branch Office      
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 

Send an SMS

 
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767

Financial Services

Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>

Claims

Address claim query
SMS - I claim <PolicyNumber>

Edit Information

Register mobile number
SMS - REG <PolicyNumber> <DateOfBirth>
Register email address
SMS - EREG <EmailAddress> <PolicyNumber> <DateOfBirth>
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>

Policy Details

Revive lapsed policy
SMS - REVIVE

Assistance

Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - Advisor
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV

Products and Feedback

Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
 

Grievance Redressal



For assistance, click here
 

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