• Existing Customers
  • New Customer
  • NRI Customers
  • Group & Annuity Customers
Hi! I am your Service Assistant

Frequently Asked Questions

 

Transact Online

 
You can now easily transact and avail services online through below website links

Manage Your Online Account

Login Now
Click here to login using your registered mobile number or email ID.
Change / Set New Password
Click here to change or set new password.

Premium Payment

Pay Renewal Premium
Click here to pay premium
Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
Click here to download premium receipt
Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate

Policy Document

Download Policy Document
Click here to download policy document

Manage Your Funds

Check Fund Value
Login now to check fund value
Download Unit Statement
Click here to download unit statement
Top Up
Click here to top up
Fund Switch/ATP/ATS/CIPS
Login now to switch fund

Update Personal Details

Update PAN/Aadhaar Number
Click here to update your PAN/aadhaar number
Update Email/Mobile No./Address
Login now to update your email/mobile no./address details

Policy Servicing

Add/Modify Nominee Details
Login now to add/modify nominee details
View Policy Details
Login now to view policy details

Payout

Electronic Payout Mandate
Login now to check electronic payout mandate
Unclaimed Amount
Click here to view unclaimer amount

Annuity

Annuity Registration
Login now to view annuity registration

Track your application

To know the status of your policy application, please click here

 
You can give us a call on 1860 266 7766*

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91).
  • Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
  • Please ensure the files you upload are one of these: PDF, JPEG, TIFF, PNG, TIF, BMP or JPG and within 2 MB size.

 

 
Get in Touch with us
 

Give us a call on

+91 22 6193 0777* - Open 24X7 (except national holidays) or

1860 266 7766*

(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 
Get in Touch with us Click here
 

Give us a call on

 
1860 266 7766*
(For calls within India)

IMPORTANT INFORMATION

  • *Call charges apply
  • Please do not use any country code prefix (e.g. +91)
  • Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)

IMPORTANT INFORMATION

  • In the interest of your security, we accept email requests only if they are sent from your registered email ID
  • To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
    *Whitelisting tells your email client that you would like to receive email from us.
 

Send an SMS

 
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).

Financial Services

Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>

Claims

Address claim query
SMS - I claim <PolicyNumber>

Edit Information

Register PAN
SMS - PANC <PolicyNumber> <PANnumber>

Policy Details

Revive lapsed policy
SMS - REVIVE

Assistance

Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV

Products and Feedback

Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
 

Grievance Redressal

For assistance, click here
COMP/DOC/Aug/2018/68/1502
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