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Frequently Asked Questions
Transact Online
You can now easily transact and avail services online through below website links
Manage Your Online Account
Login Now
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Change / Set New Password
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Premium Payment
Pay Renewal Premium
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Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
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Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate
Policy Document
Download Policy Document
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Manage Your Funds
Check Fund Value
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Download Unit Statement
Click here to download unit statement
Top Up
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Fund Switch/ATP/ATS/CIPS
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Update Personal Details
Update PAN/Aadhaar Number
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Update Email/Mobile No./Address
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Payout
Electronic Payout Mandate
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Unclaimed Amount
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Track your application
To know the status of your policy application, please click here
Upload Documents
To upload scanned copies of your documents, please click here
You can give us a call on 1860 266 7766*
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91).
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays).
- Please ensure the files you upload are one of these: PDF, JPEG, TIFF, PNG, TIF, BMP or JPG and within 2 MB size.
Get in Touch with us
Give us a call on
+91 22 6193 0777* - Open 24X7 (except national holidays) or
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
For any assistance, just send an email to
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* lifeline@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Give us a call on
1860 266 7766*
(For calls within India)
IMPORTANT INFORMATION
- *Call charges apply
- Please do not use any country code prefix (e.g. +91)
- Call Center Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Send us an email
Share your thoughts, queries or feedback on
For assistance and information regarding Group Annuity, email us at
IMPORTANT INFORMATION
- In the interest of your security, we accept email requests only if they are sent from your registered email ID
- To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd., kindly whitelist* myannuity@iciciprulife.com by adding it to your address book.
*Whitelisting tells your email client that you would like to receive email from us.
Send an SMS
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).
Financial Services
Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>
Claims
Address claim query
SMS - I claim <PolicyNumber>
Edit Information
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>
Policy Details
Revive lapsed policy
SMS - REVIVE
Assistance
Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV
Products and Feedback
Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
Grievance Redressal
For assistance, click here
COMP/DOC/Aug/2018/68/1502
