Investor’s Grievances Redressal Matrix

 

Investors are requested to route their service requests/grievances as per below matrix:

  1. Registrar and Share Transfer Agent (RTA) of the Company. Please click here for the contact details.
  2. Company Secretary and Compliance Officer of the Company. Please click here for the contact details.
  3. Securities and Exchange Board of India (SEBI) through “SCORES” (SEBI Complaint Redressal), the centralized online system for lodging and tracking complaints. SCORES platform can be accessed at https://scores.sebi.gov.in/scores-home.
  4. Online Dispute Resolution Portal (SMART ODR portal), a mechanism for online resolution of disputes arising in the Indian Securities Market. SMART ODR portal can be accessed at https://smartodr.in/login.

For complete instructions on redressal of investor grievances through the SCORES platform and linking it to Online Dispute Resolution platform, please click here.

For information relating to Online Dispute Resolution (ODR) process, please click here.

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© ICICI Prudential Life Insurance Co. Ltd. All rights reserved. Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. Regn. No. 105. CIN: L66010MH2000PLC127837.

Reg. Off.: ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 40391600. Customer helpline number - (Help us to serve you better by calling us from your registered mobile number). Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). Member of the Life Insurance Council. For more details on the risk factors, term and conditions please read the product brochure carefully before concluding the sale. Trade Logo displayed above belongs to ICICI Bank Ltd & Prudential IP services Ltd and used by ICICI Prudential Life Insurance Company Ltd under license.

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