We have a 3-step claim process:

Step 1: Claim Intimation

You inform us about the claim and submit the required set of documents.

Step 2: Claim Processing

Our claim assessors will review the documents, assess your claim and guide you through the process.

Step 3: Claim Decision

Our claims team will communicate the decision to you and make your payment through electronic transfer.

You can file your claim in any of the following ways:

• Online claim intimation
• Call us at our 24 x 7 ClaimCare number 1800 266 7766
• Visit your nearest ICICI Prudential Life Insurance branch
• Email us at lifeline@iciciprulife.com
• SMS 'ICLAIM<space>Policy No' to 56767

Please note that no matter which of the above modes you use to file your claim, it will be formally registered only after receiving a receipt of written intimation at our branch/Claims Cell.

• To know the documents you require while filing a Death Claim, please Click Here
• To know the documents you require while filing a Hospitalisation Claim, please Click Here

Once we receive a written intimation and all the required documents, we assess, settle and communicate the decision within 12 calendar days. To expedite transfer of the claims proceeds to you, we aim to process most of our payouts through electronic modes.

* 95% of claims are settled within internal timelines.

** Cases where the claim is made post 3 years of taking the policy

*** Cases where the claim is made within 3 years of taking the policy