Tips to safeguard yourself against life insurance fraud
Keep these pointers in mind to ensure the money in your insurance policy is always secure
Remember to never do any of these things
We at ICICI Prudential Life, strongly believe in keeping all your transactions secure and transparent. To ensure your money stays protected under your policy, beware of some of the following common fraudulent practices:
Cash/Cheque related frauds
Beware of requests to hand over your premium payments to a person that claims to be a representative of ICICI Prudential Life Insurance. You can take the following steps to verify a person while making payments:
Ask for an ID card that identifies the person as a representative of ICICI Prudential Life Insurance and request details of the Insurance Regulatory and Development Authority of India (IRDAI)/company license.
Ask for the contact details such as address and phone number, especially if you received a call regarding a product or an offer.
Double-check with the IRDAI website to verify the details of brokers and use the 'Agent Locator' feature on the IRDAI website to verify the details provided by the agent.
Signature forgery/Incorrect details
Once you receive your policy document, please validate your signatures in the application form/CDF.
Beware of forged signatures on your insurance application form/other documents submitted to the insurance company. Also, watch out for incorrect personal details like date of birth, contact details, etc.
Beware of any communication that you may receive about a transaction for your policy, or change in contact details that have not been approved by you. Financial transactions may include:
Fund switch (Transfer of your money between equity and debt funds of your choice)
Premium redirection (Future allocation of premiums in chosen funds, while the previous investment keeps growing)
Partial withdrawals (withdrawal of a specific amount from the invested amount in case of emergencies)
Top-ups (increase of existing investment if you have some extra money to add)
Beware of any phone calls that you may receive, promising rewards or bonuses on surrender of your insurance policy.
Non-disclosure & misrepresentation
Please ensure you disclose all material information and do not suppress any fact which may impact the decision of the insurer to offer insurance cover.
Please note: The Company may consider taking legal action against the Proposer or Life assured, depending on the severity of the fraud, misrepresentation, false statement and/or incomplete statement made for making personal gains.
We have built numerous channels using which you can report frauds to us. You can:
- Call our toll-free number: 1860 - 266 - 7766
- Write to us at firstname.lastname@example.org from your registered email id.
- Visit our nearest ICICI Prudential Life Insurance branch. Click here to locate the nearest branch around you.
Provide these details in your written complaint for quicker action against fraudsters:
|Details of the fraudster||
Name, contact details, company that he/she was representing and any other relevant information that you may have noticed.
Any documents given to you by the fraudster like visiting card, receipt, etc.
SMS or email that you may have received for any transaction that was not approved by you. Please share details such as sender’s ID, content of SMS/email and date of receiving the communication. We will look into the matter and provide you with a suitable solution.