Fund switch is a feature of your unit-linked insurance policy, through which you can transfer the current funds linked to your policy to another fund of your choice.

After a certain number of switches you may be charged as per your policy terms and conditions. Please refer to your policy document for details.

You can switch funds in your policy through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Transactions' tab and select 'Switch Funds'
2. Under the 'Switch Funds' tab, select your policy number
3. Choose the target fund in which you wish to transfer your existing fund and add the percentage of the funds that you want to switch from your existing fund
4. Review the target fund details that you have entered and click on submit or edit to modify

• Our Branches: Fill in this form and submit it at any of our branches. To locate the nearest branch, click here

If you submit your fund switch request on a working day(the day when markets are open) before 3pm, then it will be processed as per the Net Asset Value(NAV) declared on the day. If it is submitted after 3pm or on a day when markets are closed, then it will be processed on the next working day.

Your unit-linked insurance policy has a feature called Premium Redirection. With this feature you can choose to invest your future premiums in a different fund. The premiums which were earlier invested will remain in the same funds as chosen by you.

You can redirect the future premiums of your policy, through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Transactions' tab and select 'Premium Redirection'
2. Under the 'Premium Redirection' tab, select your policy number in which you wish to redirect the funds
3. Select the fund name in which you want to redirect your future premiums and enter the percentage allocation
4. Review the details entered by you and click the submit button

• Our Branches: Fill in your details in the Premium Redirection section of this form and submit it at any of our branches. To locate the nearest branch, click here
• You can "Click here" to Write to us.

Once we receive your request, we will process it within 4 working days and send you a confirmation.

Most of our unit-linked insurance plans have a feature called Automatic Transfer Strategy. With this facility a fixed amount of your choice will get transferred from your debt fund to equity fund, every month. This features works like an automatic switch.

If you opt for this feature every month, a pre-determined amount gets switched from your debt fund to equity fund. This helps in averaging the NAV while switching in and out of funds. This feature helps in minimising the impact of the short term market volatility.  For specific details of this feature available in your policy, please refer to your policy document.

You can enable Automatic Transfer Strategy/Plan on your policy through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Transactions' tab and click on 'Automatic Transfer Plan /Strategy'
2. Under the 'Automatic Transfer Plan/Strategy' tab, select your policy number
3. Choose the target fund, transfer date and amount
4. Review the target fund details that you have entered and click on submit or edit to modify

• Our Branches: Fill in your details in the Automatic Transfer Strategy/ Plan section of this form and submit it at any of our branches. To locate the nearest branch, click here
• You can "Click here" to Write to us.

Once we receive your request, we will process it within 4 working days and send you a confirmation.

You can change the Portfolio Investment Strategy of your unit-linked insurance policy through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Transactions' tab and click on 'Change in Portfolio Strategy (CIPS)'
2. Under the 'CIPS' tab, select your policy number in which you wish to change the portfolio strategy
3. The applicable strategies available, will be displayed. You can choose the strategy and click on submit

• Our Branches: Fill in your details in the CIPS section of this form and submit it at any of our branches. Change in Portfolio Strategy request details has to be filled on Page 2 of the form
• You can "Click here" to Write to us.

Once we receive your request, we will process it within 4 working days and send you a confirmation.

Top-up is a feature of your unit-linked insurance policy, which allows you to invest your surplus money in your existing policy. You can make a top-up any time during the term of the policy, as long as all due premiums have been paid.

To do an online top-up, click here and enter your policy number, date of birth and the pay the top-up amount online.

You can also top-up your policy through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Top-up' tab
2. Under the 'Top-up' tab, select the policy number in which you wish to do a top-up and enter your payment details

• Our Branches: Fill in your details in the  Top-up section of this form and submit it at any of our branches with a cheque of the top-up amount. Top-up details have to be filled on Page 2 of the form

To locate the nearest branch, click here.  If you submit your top-up request on a working day(the day when markets are open) before 3pm, then it will be processed  as per the Net Asset Value(NAV) declared on the day. If it is submitted after 3pm or on a day when markets are closed, then it will be processed on the next working day.

Every year in the month that you have purchased your policy, we send you a policy/unit statement with details of the funds linked to your policy. It also has details of the transactions done on your policy. For E.g. If you purchased your policy in March 2005, this statement will be emailed/ sent to you every year in March till the end of your policy term. This statement is also sent to you if you have done a transaction such as a fund switch, top-up on your policy.

To view or download your policy/unit statement, click here and enter your policy number and date of birth.

You can also get your policy/unit statement through any of these options:

• Online Account: Login to your online account and follow these steps:

1. Once you login, click on the 'Statements' tab
2. Under the 'Statements' tab, click on 'Policy/Unit Statement' and select your policy number

• Call Us: You can call us on 1860 266 7766 (Help us to serve you better by calling us from your registered mobile number) from Monday to Saturday, between 10am to 7pm and we will accept your request on-call after verifying your policy details. NRI customers can call us on
  +91 80693 85555.
• Our Branches: You can request for your policy/unit statement at any of our branches. To locate the nearest branch, click here
• You can "Click here" to Write to us.

Partial Withdrawal is a feature through which you can withdraw a certain amount of your fund value, from your unit-linked insurance policy. The amount that you can withdraw will depend on the number of years you have completed in the policy. Please refer to the Partial Withdrawal section of your policy document for more details.

You can submit your request through any of the options mentioned below:

• Online: 3 simple steps to submit your request online

1. Visit www.iciciprulife.com -> Login to your account -> Go to Transactions tab -> Select Partial Withdrawal
2. Enter your Bank account details to receive the payout and your Photo Identity Proof
3. Check the details -> Apply

• Visit a branch: Visit the nearest branch with your photo Identity proof and a copy of the cancelled cheque of the bank account in which you wish to receive the payout. To locate the nearest branch, click here

Documents required:

1. Photo Identity Proof of the Policyholder (Any one: Aadhaar Card / Voter ID / Passport / Driving License / Job Card). Please carry an original copy of identity proof if requesting through branch visit
2. Copy of Cancelled Cheque / Bank Statement / Bank Account Passbook of the Policyholder where payment needs to be transferred

Important to note:

• PAN is mandatory for all payouts, if not already updated for TDS calculations
• Keep the MICR code and IFSC code of the bank handy when updating the details on website. Your bank account details will get validated with ₹ 1 credit. In case the bank details are not getting validated, you may be required to upload a cancelled cheque of the bank account with the name printed
• If you wish to receive the payout in your NRE account, please share proof of all the premiums paid from the NRE account. Proof of payment can be your bank account statement, passbook, or bank confirmation letter on the bank’s letter head
• If NRE premium proofs are not available, please share NRO bank account details for hassle free payout

Once we receive your request, we will send you confirmation post validation of all requirements and process the payment within 8 working days.