POLICY ISSUANCE
 
  POLICY SERVICING
 
  POLICY CLOSURE
 
 
1. Policy Document Related
 

What do I do if I misplace my insurance policy?

If you misplace your insurance policy, you can request for a duplicate copy by visiting your nearest ICICI Prudential Life Insurance branch and submitting a notarized copy of an indemnity bond printed on stamp paper of Rs. 200/- Click here to download the format.

Reprint charges of Rs. 200/- will also be applicable.

 
2. Free Look Related
 

What is the Free Look period?

You have a period of 15/30days* to review your policy, once you receive the soft / hard copy of policy document. This review period is known as the Free Look period. If you are not satisfied with any of the details mentioned in the policy document, you can request for corrections/changes or cancel your policy within this review period.

The 30 day Free Look period is applicable only for policies purchased through Distance marketing.

*Distance marketing includes every activity of solicitation (including lead generation) and sale of insurance products through the following modes:

i. Voice mode, which includes telephone-calling
ii. Short Messaging Service (SMS)
iii. Electronic mode which includes e-mail, internet and interactive television (DTH)
iv. Physical mode which includes direct postal mail and newspaper & magazine inserts and
v. Solicitation through any means of communication other than in person.

Can I cancel my policy in the Free Look period? Will I get my premium amount back?

If you are not satisfied with the terms and conditions of the policy, you may return the policy document to the company for cancellation during the Free Look period.

On cancellation of the policy, the premium paid by you will be refunded and transferred to your registered bank account after adjusting for NAV fluctuations (if any) and deduction of stamp duty and any expenses borne by the company for conducting any medical tests.

What is the process to cancel my policy during the Free Look period?

To cancel your policy during the Free Look period, you will have to visit your nearest ICICI Prudential Life Insurance branch with the following documents:
1. Payout request Form – Click here to download the form
2. Original Policy Certificate- This is available in the policy document.
3. Copy of valid photo id signed by you (Passport, PAN Card, Voter's ID Card, Driving license, Ration card with photo)
4.Duly signed Cancelled cheque of the bank account where you want the policy amount to be credited

To locate our nearest branch, please visit www.iciciprulife.com/branchlocator

How do I track the status of the policy I have applied for?

Click here to track the status of your application. You just need to enter your application number.

 
3. Premium Payment:
 

How do I pay premium for my policy?

You can pay your premium through any of the following options:
I.Online: Click here to pay your premium through credit card, debit card or net banking.
II. Cheque: Click here to locate the various banks/ICICI Pru Life branches where cheque payment is accepted. Click here to locate nearest drop box
III. Cash: Click here to locate the premium collection centers where cash is accepted. Cash beyond Rs. 49,999 is accepted at certain locations with PAN Card or Form 60.

I have paid my premium, how can I check if it is applied to my policy?

Your premium payment details are available in your account on www.iciciprulife.com. To log on to your account click here. If you do not have an account click here to create one.

I have not paid premiums for my policy, can I revive my policy now?

Process to revive your life insurance policy if you have not paid your premium for less than 6 months:

  • Click here to pay your due premium and revive your policy.

Process to revive your life insurance policy if you have not paid your premium for more than 6 months:

  • Pay the due amount and submit a Personal Health Declaration form at the nearest ICICI Pru Life branch.
  • Click here to Download Personal Health Declaration form for Life policy.

Process to revive Health insurance plan

  • If you have not paid premium for more than 3 months for your Health Insurance Plan, you will have to pay the due premium amount and submit a Personal Health Declaration form at the nearest ICICI Pru Life branch.
  • Click Here to Download Personal Health Declaration form for Health policy.

What does "policy lapse" or "discontinued" mean?

If the due premiums are not paid while the policy is still within lock-in period, then the policy would lapse and all benefits of the policy would cease.

The policy holder has a grace period for premium payment, which is 15 days from the due date for monthly premium payment frequency and 30 days from the due date for half yearly and yearly premium payment frequency.

If the due premiums are not paid even after completion of 45 days of the grace period then the policy acquires a “discontinued” status, the policy benefits cease and the amount accumulated in the policy would move to the discontinued fund. This amount would be locked in till completion of the lock in period (five years from the date of policy issuance). Please note, policy discontinued is applicable for policies issued after Sep 1, 2010.

What happens if my policy lapses or is discontinued?

The policy holder loses out on all the benefits of the plan. After discontinuance of the policy it cannot be withdrawn. The policy holder would receive the invested amount only on completion of the lock-in period (five years from the date of policy issuance).

How can I revive my policy which is discontinued?

Policy holder can apply for revival of the policy within two years from the date of policy discontinuance by paying the due premium, reinstatement charges and submitting the Personal Health Declaration Form (if applicable). Revival of policy is subject to underwriting.

 
Profile / Contact Updation:
 

How do I change my communication/ registered address in my policy?

Documents needed for change of address
i. Written request for change in address
ii. Signed copy of Address proof (i.e. PAN Card, Passport, Electricity bill etc.)
Documents to be sent to
ICICI Prudential Life Insurance Company Limited
Unit no.1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East),
Mumbai – 400097

Alternatively you can email the scanned copy of the above mentioned documents to lifeline@iciciprulife.com from your registered email id Do mention your policy number in the email.

How do I change / update my mobile number, in my policy?

You can change or update your mobile number, through the following options:
Website:  Click here to update / change your mobile number. You will need to enter your policy number, sum assured amount, date of birth and premium amount for verification.
SMS: Type “REG<space><policy number><space><date of birth of the policy owner in ddmmyyyy format>" and send to 56767. You need to send this SMS from your registered mobile number.

How do I change / update my email id in my policy?

You can also update or change your email Id, through the following options:
Website: Click here to update / change your email Id. You will need to enter your policy number, sum assured amount, date of birth and premium amount for verification.
SMS: Type “EREG<space><email id><space><policy number><space><date of birth of the policy owner in ddmmyyyy format>" and send to 56767. You need to send this SMS from your registered mobile number.

How do I update my Permanent Account Number (PAN), in my policy?

You can also update your PAN details, through any of the options mentioned below:
Website: Visit www.iciciprulife.com, go to Contact Information and click on “Update your PAN” icon. Just click here to update your PAN now.
SMS: TYPE PANC (<policyno>) (PAN No) and send to 56767 from your registered mobile number
Email: Email your PAN details to lifeline@iciciprulife.com with your policy number

 
Nomination:
 

How do I add a nominee in my policy?

To add a new nominee to your policy you need to submit few documents
Documents for adding a nominee to your policy
i. Duly filled nomination form. Click here to download
ii. Copy of any one valid photo identity proof of the nominee (Passport, PAN Card, Voter's Identity Card, Driving license, Ration card with photo)

Documents to be sent to:

ICICI Prudential Life Insurance Company Limited
Unit no.1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East), Mumbai – 400097

 
Assignment:
 

What is assignment of policy?

Assignment is transfer of ownership of policy. Policy can be assigned to an individual or a financial institute.

How do I assign my policy?

To assign your policy you need to submit few documents

Documents for assigning your policy

i. Duly filled assignment n form. Click here to download
ii. Original Policy certificate

Documents to be sent to:

ICICI Prudential Life Insurance Company Limited
Unit no.1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East), Mumbai – 400097

 
Apply for Loan on your policy:
 

Can I get a loan on my policy?

Yes, you can apply for loan on your policy, if this feature is available on your plan. Some life insurance plans do not have this facility. Do refer the loan section of your policy terms and conditions for details.

How can I apply for a loan on my policy?

To apply for a loan, please visit the nearest ICICI Prudential Life Insurance branch, with your original policy document.

 
Track your Fund Performance:
 

How do I check fund value of my unit linked insurance policy?

You can check your fund value through the following options:-
Website: Click here and enter your policy number and date of birth. Your fund value will be sent to your registered mobile number
SMS: Type "NAV<Space><Policy number>" and send to 56767 from your registered mobile number.
ICICI Pru Life online account: Click here to login to your ICICI Pru Life account. If you don’t have an account, Click here to create one now.

 
Premium Payment:
 

How do I pay premium for my policy?

You can pay your premium through any of the following options:
I.Online: Click here to pay your premium through credit card, debit card or net banking.
II. Cheque: Click here to locate the various banks/ICICI Pru Life branches where cheque payment is accepted. Click here to locate nearest drop box
III. Cash: Click here to locate the premium collection centers where cash is accepted. Cash beyond Rs. 49,999 is accepted at certain locations with PAN Card or Form 60.

I have paid my premium, how can I check if it is applied to my policy?

Your premium payment details are available in your account on www.iciciprulife.com. To log on to your account click here. If you do not have an account click here to create one.

I have not paid premiums for my policy, can I revive my policy now?

Process to revive your life insurance policy if you have not paid your premium for less than 6 months:

  • Click here to pay your due premium and revive your policy.

Process to revive your life insurance policy if you have not paid your premium for more than 6 months:

  • Pay the due amount and submit a Personal Health Declaration form at the nearest ICICI Pru Life branch.
  • Click here to Download Personal Health Declaration form for Life policy.

Process to revive Health insurance plan

  • If you have not paid premium for more than 3 months for your Health Insurance Plan, you will have to pay the due premium amount and submit a Personal Health Declaration form at the nearest ICICI Pru Life branch.
  • Click Here to Download Personal Health Declaration form for Health policy.

What does "policy lapse" or "discontinued" mean?

If the due premiums are not paid while the policy is still within lock-in period, then the policy would lapse and all benefits of the policy would cease.

The policy holder has a grace period for premium payment, which is 15 days from the due date for monthly premium payment frequency and 30 days from the due date for half yearly and yearly premium payment frequency.

If the due premiums are not paid even after completion of 45 days of the grace period then the policy acquires a “discontinued” status, the policy benefits cease and the amount accumulated in the policy would move to the discontinued fund. This amount would be locked in till completion of the lock in period (five years from the date of policy issuance). Please note, policy discontinued is applicable for policies issued after Sep 1, 2010.

What happens if my policy lapses or is discontinued?

The policy holder loses out on all the benefits of the plan. After discontinuance of the policy it cannot be withdrawn. The policy holder would receive the invested amount only on completion of the lock-in period (five years from the date of policy issuance).

How can I revive my policy which is discontinued?

Policy holder can apply for revival of the policy within two years from the date of policy discontinuance by paying the due premium, reinstatement charges and submitting the Personal Health Declaration Form (if applicable). Revival of policy is subject to underwriting.

 
Bonus Declared:
 

How much bonus will I get on my life insurance plan?

Some of our life insurance plans have a feature of a bonus, which gets added to the policy on premium payment. The bonus amount gets accumulated in your policy and is paid to you along with your maturity payout. If your contact details are updated, you will receive an email and a letter informing you about the bonus amount added to your policy

For details on the Bonus Declaration rates, click here

 
Switch / Top-up
 

What is Fund switch?

Fund switch is a facility available on your unit linked life insurance policy through which you can transfer the current funds linked to your policy to another fund of your choice.

How can I switch funds linked to my policy?

You can switch funds instantly by logging on to www.iciciprulife.com with your User Id & Password or submit your request at any of our branches.

Steps to switch funds online:

1. Log on to www.iciciprulife.com with your User Id & Password.
2. Select the policy for which you want to switch the funds..
3. Enter your email id and contact number for validation.
4. Choose the target fund and add the % of funds that you want to switch.
5. Review the target fund details that you have entered.
i. If correct, select ‘I accept Terms and Conditions’ and click on confirm.
ii. If the details are incorrect, click on ‘Edit’ to change your allocation.

Alternatively, you can also submit your request with a Fund Switch application form at the nearest ICICI Pru Life branch. Click here to download the form. To locate our nearest branch visit www.iciciprulife.com/branchlocator

How many times can I switch my funds?

The first four switches in any policy year are free of cost. Additional switches will be charged at Rs. 100/- per switch (excluding service tax & education cess amount) by redemption of units.

Currently the minimum amount per switch is Rs.2000/- we may change this amount from time to time as per the rules of the company and subject to the regulators’ approval. Any unutilized switch cannot be carried forward.
For more details, refer to the policy terms and condition

What is premium redirection?

Premium redirection is a facility available on your policy through which you can direct your future premiums (i.e. premiums paid after giving the premium redirection request) to a new fund of your choice. This option does not switch your current funds, it only allocates your future premiums to a new fund. This option is available without any charges and it will not be counted as a switch.

If your policy is issued after 20th Aug 2007, then this facility is applicable only if you have opted for the Fixed Portfolio Strategy in your policy.

Note: For more details on premium redirection, kindly refer to your policy document

What is the difference between Fund switch & premium redirection?

Fund Switch will shift your current funds from the existing fund to a new fund, while your future premiums will continue to get invested in current (i.e. existing) fund.

Premium redirection will ensure your future premiums are allotted in new funds, without changing your current fund holding.

I do not understand market, how do I decide when to switch?

In case you are not market savvy, you can opt for Automatic Transfer Strategy (ATS).

With this facility a fixed amount of your choice (refer policy document) would be transferred from your debt fund to equity fund, every month. This will help you balance the risk of investing in the equity market.

To opt for this ATS, you need to submit an ATS form at the nearest ICICI Prudential Life Insurance branch or courier the form to our communication address.

click here download Automatic Transfer Strategy request form

 
Survival Benefit Payout:
 

What is Regular / Survival Payout?

Survival Benefit Payout is a percentage of sum assured paid at regular intervals of your policy term, based on the option chosen by you. This amount is directly credited to your registered bank account. This feature is available only in certain plans i.e. {ICICI Pru SmartKid RP (A03); ICICI Pru Cash Bak (A01, A02); ICICI Pru ReAssure (V51,V52, V71,V72); ICICI Pru Cash Advantage (E10); ICICI Pru Anmol Bachat (E15, E16)} If you have any of these plans, you can refer your policy document for details on the applicable amount.

Kindly note, TDS would be applicable as per prevailing finance norms.

 
Contact your advisor:
 

How do I get contact details of my advisor?

You can get contact details of your advisor by calling us on 1860 266 7766
Kindly follow below given steps to get the details
i. Call on 1860 266 7766
ii Select Language of your choice
iii Select 'Existing Customer' option
iv Select option 'Advisor contact details'
Details would be received on your registered mobile number.

 
Website user id and password:
 

How do I create a User Id & Password for my policy?

Click here to generate your User Id & Password

I forgot my User Id & Password?

Click here to reset your Password

Can I change my User Id ?

Yes, you can change your user id by following 3 simple steps:

i) Login with your existing user id & password
ii) Click on “Change User Id” in “My Profile”
iii) Reset your user id & get immediate confirmation
Click here to reset your user Id now

I want to make a complaint, who should I write to?

Click here to register your complaint.

 
Life Claims:
 

How do I apply for a Death claim?

Click here for more details on claim application process.

 
Maturity Claim:
 

How do I claim my policy maturity benefits?

If your policy offers a maturity benefit, the maturity amount will be paid to you provided all due premiums are paid. This amount will be directly credited to your registered bank account within 7 days of your policy maturity date.

IRDA has now made it compulsory for all policy holders to register their bank account details to receive all policy payouts directly into their bank account.

Documents to register your bank account details:
I. Duly filled Electronic Payout Mandate. Click here to download the same.
II. A Cancelled Cheque of the Bank Account in which you want to receive your maturity amount.
III. Signed copy of your Identity proof such as PAN Card, Driving License or Passport

You may submit these documents at the nearest ICICI Prudential Life Insurance branch office or courier it to our registered communication address.

Kindly note, TDS would be applicable as per prevailing finance norms.

 
Availing of annuity (Pension):
 

I have a pension plan, how do I apply for pension?

We will send you an annuity quotation along with a list of documents (if any) and details on the process to apply for a pension payout, before your policy matures. In case you do not receive this communication one month prior to your policy maturity date you may contact us at any of our touch points.

What is Existence Verification Check (EVC), and how do I submit the same?

Existence Verification Check (EVC) is a form that needs to be filled and submitted to the company annually, to continue your pension payout. EVC needs to be submitted only after pension / annuity payout has started. The EVC form can be submitted at the nearest ICICI Prudential Life Insurance branch or couriered to our communication address

Download EVC Form for annuity plan

Download EVC Form for group plan

 
Partial Withdrawal:
 

What is Partial withdrawal and how do I apply for it?

Partial withdrawal helps you withdraw some amount from your policy and continue with your life insurance plan. The amount that can be withdrawn would depend on the type of insurance plan you have. For details, you may refer to “Partial withdrawal” section in your policy document.

To apply for partial withdrawal, you need to submit the following documents:

1. Partial withdrawal form. Click here to download
2. Original Policy certificate
3. Copy of any one valid photo id signed by the policy holder(Passport, PAN Card, Voter's Identity Card, Driving license, Ration card with photo)
4. Copy of signed cancelled cheque

Kindly note, TDS would be applicable as per prevailing finance norms.

 
Surrender of Policy:
 

What is Surrender and how do I apply for same?

Surrender is mid-term termination of your life insurance policy which you have purchased to secure your family’s future. With Surrender of your policy your life insurance cover will end and all your policy benefits will stop. Hence we recommend you to re-think your decision of surrendering the financial security of your loved ones.

However, if you still wish to surrender your policy, you need to submit the following documents at the nearest ICICI Pru Life branch
1. Original Policy certificate
2. Copy of any one valid photo id signed by the policy holder (Passport, PAN Card, Voter's Identity Card, Driving license, Ration card with photo)
3. Copy of signed cancelled cheque
4. Surrender form.

Please note: IRDA has now made it compulsory for all policy holders to register their bank account details to receive all policy payouts directly into their bank account. Hence do not forget to fill bank details in “Payment” section on the surrender form.

Note: For more details on Surrender, kindly refer to your policy document

TDS would be applicable as per prevailing finance norms.

 
 
 
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