You can log in to your ICICI Pru Life Policy account on our website www.iciciprulife.com by using any of the available methods based on your policy type and registered details.

A. Login via Date of Birth (DOB) /Policy Number/ Contact Number + OTP

Steps: Visit www.iciciprulife.com → Login Individual → Enter your Date of Birth (DOB) / Policy Number and Registered Email ID or Mobile Number→ Enter the OTP sent to your registered Email ID or Mobile Number and access your account instantly

NRI customers can access their OTP via email.

B. Password Based Login (Applicable for policies owned by Non Individual entities)

Policies purchased by Non Individual entities such as Hindu Undivided Family (HUF) cannot use OTP login and must log in using a password.

Steps: Visit www.iciciprulife.com → Login → Non Individual → Enter User ID and Password (or create one on the same link)

C. Policies mapped under the Married Women’s Protection Act (MWPA)

Steps: Visit www.iciciprulife.com → Login Individual → Enter Trustee Date of Birth (DOB) / Policy Number and Registered Email ID or Mobile Number→ Enter the OTP sent to your registered Email ID or Mobile Number and access your account instantly

How do I log in if I don’t have access to my registered mobile number or email ID?

For your safety and security, you must first update your contact details to regain access to your ICICI Pru Life account.

To update your contact details, please reach out to us through any of the options below:

• Email: lifeline@iciciprulife.com
• Call: 1800 2660 (from your registered mobile number)
• Branch: Visit the nearest ICICI Pru life branch with your KYC documents. Branch Locator

Once your contact details are updated in our records, you will be able to log in seamlessly using the OTP based journey.

How many login attempts are allowed?

✔ Unlimited attempts as long as the OTP is correct.

✖ If OTP is entered incorrectly 5 times, login is blocked for 30 minute

No. For security reasons, OTP is sent only to registered contact details.

Follow the OTP timer and click Resend OTP once activated

This may be due to a network issue; try again after some time.

Enter your Date of Birth (DOB) + Policy Number → Enter the OTP sent to your registered Email ID or Mobile Number and access your account instantly

How soon can I access my ICICI Life account after my policy is issued?

• If you are purchasing a new policy, you can log in as soon as the policy is issued using your registered contact details.
• If you already have existing policies with ICICI Life, you will still be able to log in to your account immediately. However, access to your newly purchased policies will be available after 3 days of issuance, as we work on linking all your policies together for a unified view.