Insurance Claim Process
Our claim settlement ratio for FY 2017-18 is 97.88%*
Step 1 - Insurance Claim Reporting
The first step involves reporting your claims. You can report your claims online, at our branches or through an SMS as per your convenience.
Submit Online
Call ClaimCare
E-mail Claim or Send SMS
Please note that your claim will be formally registered only after you provide us a written request of claim settlement at our branch or Claims Cell office.
Step 2 - Insurance Claim Review
If you want to know the status of your claim, you can reach us through following touch points:
1-860-266-7766
Our Priority Claim Desks at any branch near you
Track your claim
Step 3 -Insurance Claim Settlement
Once your claim is intimated and we receive all the relevant documents, we will settle your claim. Moreover, in order to secure your settlement amount, reduce documentation and ensure your convenience, we use electronic modes of transfer for settling your claim.
We believe that a hassle free claim settlement is the ultimate service we provide to our customers.
Understand our Claims Process Better
Download our ICICI Pru ClaimCare Newsletter to gain a comprehensive insight into our Claims Process.
How much time does it take to settle a claim?
| Turn Around Time as mandated by Insurance Regulation and Development Authority of India (IRDAI) | Death claims | Health claims |
|---|---|---|
| Raising Claim Requirements | Within 15 days of receipt of claim | Within 15 days of receipt of claim |
| Settlement or Rejection or Repudiation of claims wherein Investigation is not required | Within 30 days from the date of receipt of last necessary document | Within 30 days from the date of receipt of last necessary document |
| Settlement or Rejection or Repudiation of claims wherein Investigation is required | Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter | Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document |
*Claim statistics are for Financial Year 2017-18 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
COMP/DOC/Aug/2018/38/1500.
