Step 1 - Claim Reporting

The first step involves reporting your claims. You can report your claims online, at our branches or through an SMS as per your convenience.

Please note that your claim will be formally registered only after you provide us a written request of claim settlement at our branch or Claims Cell office.

Step 2 - Claim Review

Our ClaimCare team then scrutinizes your claim details and guides you, individually, at every step of the way.
The ClaimCare team will assess your claim, inform you in case any documents are pending and raise a requirement. Should you need any help, our claim experts will guide you and make sure that we are there to help whenever you need us.
Sending SMSes at important milestones
Calling you for additional documents
Sending reminder letters

If you want to know the status of your claim, you can reach us through following touch points:

Our claim helpline:
1-860-266-7766

Our Priority Claim Desks at any branch near you

Track your claim

Step 3 - Claim Settlement

Once your claim is intimated and we receive all the relevant documents, we will settle your claim. Moreover, in order to secure your settlement amount, reduce documentation and ensure your convenience, we use electronic modes of transfer for settling your claim.

We believe that a hassle free claim settlement is the ultimate service we provide to our customers.

Understand our Claims Process Better

Download our ICICI Pru ClaimCare Newsletter to gain a comprehensive insight into our Claims Process.

How much time does it take to settle a claim?

Turn Around Time as mandated by Insurance Regulation and Development Authority of India (IRDAI) Death claims Health claims
Raising Claim Requirements Within 15 days of receipt of claim Within 15 days of receipt of claim
Settlement or Rejection or Repudiation of claims wherein Investigation is not required Within 30 days from the date of receipt of last necessary document Within 30 days from the date of receipt of last necessary document
Settlement or Rejection or Repudiation of claims wherein Investigation is required Investigation should be completed not later than 90 days from the date of receipt of claim intimation and the claim shall be settled within 30 days thereafter Investigation should be completed not later than 30 days from the date of receipt of last necessary document and the claim shall be settled within 45 days from the date of receipt of last necessary document
^The claim settlement ratio is for Individual Death Claims and is computed as follows: (Individual death claims settled (10615)/Total claims for the year (11034) × 100 i.e. 96.2% in FY 2016.
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