Contact Us

  • Existing Customers
  • Buying a new policy online
  • NRI Customers
  • Group & Annuity Customers

Need any assistance on your ICICI Pru Life policy? Simply WhatsApp us on +91 99206 67766 or scan the QR code to get instant assistance.

In case of any queries, you may also contact our Branch representatives. Click here to view the contact details of the Branch Representative of your nearest branch OR

If you wish to speak with our senior customer service executive, please click here to request a callback.

You can also write to us, click here.

Request a Call Back

Please enter correct policy number
Please enter correct mobile number

By submitting my details, I override my NDNC registration and authorize ICICI Prudential and its representatives to contact me through call, WhatsApp or Email. I further consent to share my information on confidential basis with third parties for evaluating and processing this proposal.
Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Please do not use any country code prefix (e.g. +91)

CALL ME

Frequently Asked Questions

 

Transact Online

 
You can now easily transact and avail services online through below website links

Manage Your Online Account
Login Now
Click here to login using your registered mobile number or email ID.
Change/Set New Password
Click here to change or set a new password

Premium Payment
Pay Renewal Premium
Click here to pay premium
Set Auto Debit Option
Click here to set auto debit option
Download Premium Receipt
Click here to download premium receipt
Download Tax/Premium Paid Certificate
Click here to download tax/premium paid certificate

Policy Document
Download Policy Document
Click here to download your policy document

Manage Your Funds
Check Fund Value
Login now to check fund value
Download Unit Statement
Click here to download unit statement
Top-Up
Click here to top-up
Fund Switch/ATP/ATS/CIPS
Login now to switch fund

Update Personal Details
Update PAN
Click here to update your PAN
Update Email/Mobile No./Address
Login now to update your email/mobile no./address details

Policy Servicing
Add/Modify Nominee Details
Login now to add/modify nominee details
View Policy Details
Login now to view policy details

Payout
Electronic Payout Mandate
Login now to check electronic payout mandate
Unclaimed Amount
Click here to view unclaimed amount

Annuity
Annuity Registration
Login now to view annuity registration
Dedicated assistance for policies bought on ICICI Prudential Life Insurance website or mobile app

Want to buy a new policy online?

Call us on our toll–free number: 1800 267 9777

Timings – 9.00 AM to 9.00 PM on all days

Click here for frequently asked questions on how to buy a policy online

Assistance on policies bought on our website or mobile app

Call us on : 1800 210 0045

Timings – 10.00 AM to 7.00 PM, Monday to Saturday (except national holidays).

To know the status of your policy application,
please click here

Prefer email assistance?

Write to us at: buyonline@iciciprulife.com

 

 

 
Need any assistance on your ICICI Pru Life policy? Simply WhatsApp us on +91 99206 67766 or scan the QR code to get instant assistance.
You can also write to us; click here.
 
Get in Touch with us Click here
 

 

Send an SMS

 
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply).

Financial Services
Request ECS redebit towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit
SMS - DEBIT <PolicyNumber>
Opt for ECS facility
SMS - ECS <PolicyNumber>
Get policy fund value
SMS - NAV <PolicyNumber>

Claims
Address claim query
SMS - I claim <PolicyNumber>

Edit Information
Register PAN
SMS - PANC <PolicyNumber> <PANnumber>

Policy Details
Revive lapsed policy
SMS - REVIVE

Assistance
Get payment assistance
SMS - Assist <PolicyNumber>
Get VAM call back
SMS - Select
Request advisor to contact
SMS - SMA
Avail cheque pick up
SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available
SMS - SRV

Products and Feedback
Get product information
SMS - MOR
Capture positive feedback
SMS - Happy
Capture actionable feedback
SMS - Unhappy
 

Grievance Redressal

For assistance, click here

*First-time applications have to be connected via the internet. After that application can access the data downloaded earlier.

COMP/DOC/Sep/2021/79/6556


Popular Searches: buy term insurance claim settlement ratio what is term plan GUARANTEED INCOME PLAN CALCULATOR one time investment Term Insurance Calculator buy health insurance online what is critical illness insurance medical test for term insurance Family Health Insurance health insurance benefits life insurance plans Endowment Policy Child Insurance Benefits What Is Life Insurance features of life insurance buy life insurance online ULIP PLANS What Is Ulip Pension Plan Group Insurance Savings Plan Child Plans Retirement Calculator term insurance benefits Income Tax Calculator Importance of Health Insurance term insurance tax benefit annuity meaning EMI Calculator WHEN TO BUY TERM LIFE INSURANCE TERM INSURANCE PLAN FOR WOMEN FEATURES OF TERM LIFE INSURANCE INCOME TAX SAVING PLANS​ BEST TERM INSURANCE PLAN FOR 2 CRORE​ BEST INVESTMENT PLAN UNDER SECTION 80C INSURANCE AND INVESTMENT GUARANTEED INCOME PLANS WHAT IS TAX

I am LiGo, your digital assistant.
Send Hi to 9920667766
Back to Top
Product Links
Customer Service
Tools and Calculators
Quick Links
Tax Planning
Download the ICICI Prudential Life Insurance Mobile App
Apple app store
Group Companies

© ICICI Prudential Life Insurance Co. Ltd. All rights reserved. Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. Regn. No. 105. CIN: L66010MH2000PLC127837.

Reg. Off.: ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 40391600. Customer helpline number - (Help us to serve you better by calling us from your registered mobile number). Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays). Member of the Life Insurance Council. For more details on the risk factors, term and conditions please read the product brochure carefully before concluding the sale. Trade Logo displayed above belongs to ICICI Bank Ltd & Prudential IP services Ltd and used by ICICI Prudential Life Insurance Company Ltd under license.

BEWARE OF SUSPICIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS
IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
irdai cautions public against spurious calls and FICTITIOUS offers