FAQs – Insurance Regulatory Development Authority of India (IRDAI)

What is IRDAI?

Insurance Regulatory Development Authority of India (IRDAI) is a regulatory body created with the aim of protecting your interests. It also regulates and sees to the development of the insurance industry, while monitoring insurance-related activities.

Click here to know more about IRDAI.

What is Insurance Ombudsman?

Insurance Ombudsman is a scheme initiated by the Government of India to ensure a cost-effective, efficient and impartial settlement of your grievances. There are a 17 Ombudsman offices in India, each covering different regions (jurisdictions). You can file your complaint without paying anything at an office that covers your jurisdiction.

Once the grievance is lodged, the office of Ombudsman arranges a hearing. This hearing is attended by the claimant and the representatives of the insurer. Usually, the Ombudsman declares the award within three months of the hearing. However, you can approach an Ombudsman only if the value of the claim is less than `30 Lakh.

  • Click here to download the list of Ombudsman’s offices and their respective addresses.
  • Click here to view the addresses of the Ombudsman’s offices on the IRDAI website.


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